Wlndb FAQ — answers to all your questions

Yes, registration on wlndb is completely free. There is no charge to open an account. You only need to make a minimum deposit when you are ready to start playing.

Each person may only open one account. Creating multiple accounts using the same email, mobile number, or device is a violation of wlndb's terms and conditions and may result in account suspension.

KYC (Know Your Customer) verification is mandatory to comply with international financial regulations. You will need to upload your NID or passport before your first withdrawal. Verification is typically completed within 24 hours.

Click the "Forgot password?" link on the login page. A reset link will be sent to your registered email. Click the link and create a new strong password. Contact support if you run into any issues.

Contact our support team via Account Settings or live chat. Make sure to withdraw your balance before closing the account. Self-exclusion is also available as a responsible gaming option.

wlndb offers several deposit methods:

• Mobile Banking (multiple operators supported)
• Bank Transfer (NPSB/EFT)
• Cryptocurrency (USDT, BTC, ETH)
• Online Banking Card

The minimum deposit varies by payment method. For mobile banking it typically starts from BDT 500. Visit the Deposit page for the exact limits.

Mobile banking and online payments are usually credited instantly. Bank transfers may take 30 minutes to 2 hours. Crypto deposits depend on network confirmation times.

wlndb does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transaction fees — these are set by the respective service provider.

Take a screenshot of your payment or note the transaction ID, then contact our support team via live chat. Most issues are resolved within 30 minutes.

Your daily deposit limit depends on your account level and payment method. As part of responsible gaming, you can set your own daily deposit limit directly from your account settings.

Once KYC verification is complete, withdrawal requests are usually processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days.

The minimum withdrawal amount varies by method. For mobile banking it is generally BDT 1000. Check the Deposit/Withdrawal page or contact support for the latest information.

Common reasons a withdrawal may be on hold:

• KYC verification has not been completed yet.
• Bonus wagering requirements have not been met.
• Additional verification is required for this account.
• Technical issue with the banking method.

Contact our support team to find out the exact reason.

Yes, but conditions apply. To withdraw bonus winnings, you generally need to meet the wagering requirement (WR). For example, a 10x WR means you must wager ten times the bonus amount. Terms vary by bonus.

A pending withdrawal can be cancelled before processing begins. Once processing has started, cancellation is no longer possible. Contact support as soon as possible if you need to cancel.

Once you complete registration and make your first deposit, the welcome bonus is credited to your account automatically. No code required. See the Promotions page for full terms.

The wagering requirement (WR) is the number of times you must place bets before you can withdraw bonus winnings. For example, a BDT 1,000 bonus with a 10x WR means you need to wager BDT 10,000 in total. Once met, your winnings become withdrawable.

Yes, logging in daily gives you a chance to earn bonuses. However, the type and amount may change from time to time. Check the Promotions page for the latest offers.

You will receive a bonus when someone registers using your referral link or code and makes their first deposit. The referral code must be entered at the time of registration — it cannot be applied afterwards.

Weekly cashback is generally credited every Monday. A percentage of your net losses is returned to you, with the cashback rate depending on your loyalty level.

wlndb currently has over 5,000 games, including slots, Live Casino (blackjack, roulette, baccarat), Sports Betting, virtual sports, and much more.

Yes. All games on wlndb use certified RNG (Random Number Generator) technology, independently audited by third-party reviewers. RTP (Return to Player) information is available for every game.

Yes, live cricket betting is available on wlndb. You can bet at real-time odds on international cricket, IPL, BPL, and various other tournaments. Visit the Betting page for details.

If you get disconnected, the game is usually suspended until you reconnect. For live betting, if the event has already concluded, that result stands as final.

Many slots and casino games can be played for free in demo mode. No real money is won or lost in demo mode, but it is a great way to learn the rules. Live games and betting are generally not available in demo mode.

Yes. wlndb uses 256-bit SSL encryption. Your personal information is never shared with third parties, except where required by law. Read our Privacy Policy to learn more.

Go to the "Security" option in your Account Settings menu and enable 2FA from there. You can activate it via SMS OTP or the Google Authenticator app.

Change your password immediately and log out of all devices. Then contact our support team to report the issue. We will review your account activity and take the necessary action.

No. wlndb never has access to your password — it is stored in encrypted form. None of our staff will ever ask for your password. If anyone does, it is a scam.

The wlndb app is available for both Android and iOS. Visit the download page for the APK or App Store link. Always download from the official site.

To install the APK on Android, go to your phone's Settings > Security > enable "Unknown sources" or "Install from unknown apps". Uninstall any older version before downloading the new one.

Yes, the same account works on both the website and the app. Your balance, bonuses, and gaming history are all synced across both.

You will receive an automatic notification when a new update is available on app launch. You can also download the latest version directly from the download page. Using the latest version always ensures the best experience.